Ofinly Ofinly

Refund Policy

Last updated: April 13, 2026

1. Our Approach

We want you to be satisfied with Ofinly. This policy describes when and how refunds are handled for Business App subscriptions.

The Client App is free - no payments, no refunds applicable.

Subscription payments are processed by Paddle, which acts as the Merchant of Record. All refunds are processed through Paddle using your original payment method.

2. Right of Withdrawal (Consumers)

If you qualify as a consumer under applicable law, you have a 14-day right of withdrawal from the date the subscription contract is concluded, without giving a reason. You will receive a pro-rata refund for the unused portion of the billing period.

To exercise this right, contact us at contact@ofinly.com or use the model withdrawal form. Refunds are processed within 14 days of receiving your withdrawal statement.

For full details, see our Terms of Service, Section 6.

3. When We Issue Refunds

3.1 Billing Errors

If you were charged incorrectly (double charge, wrong amount, charge after cancellation), you will receive a full refund of the excess amount. Contact us or Paddle directly to resolve billing errors.

3.2 Service Not Working as Described

If Ofinly does not conform to its description and we cannot fix the issue within a reasonable time, you may be entitled to a proportionate price reduction or a full refund. Consumer users have specific rights under Polish law - see our Terms of Service, Section 7.

3.3 Extended Outage

If the service is unavailable for an extended period due to our fault (excluding force majeure events), we will issue a pro-rata credit or refund for the affected period.

3.4 Account Terminated by Ofinly

If we terminate your account for reasons other than a violation of our Terms of Service, you will receive a pro-rata refund for the unused portion of your billing period.

4. Other Situations

Life happens. Here are some common situations we handle on a case-by-case basis:

  • Forgot to cancel before renewal: If you haven't used the service in the new billing period, we will typically issue a full refund. Contact us as soon as you notice.
  • Changed your mind after 14 days: There is no statutory right to a refund after the withdrawal period, but we review each request on its merits.
  • Charged during a period you barely used: We will review your account usage and consider a partial refund or credit.

5. What Is Not Refundable

  • Billing periods where the service was used and functioning correctly.
  • Accounts terminated for violation of our Terms of Service (e.g., fraud, abuse).
  • The free trial period (no payment was made).
  • Dissatisfaction with salon services booked through the platform. Ofinly is a platform - the service relationship is between you and the salon. See our Terms of Service, Section 11.

6. How to Request a Refund

For service-related refund requests, email contact@ofinly.com with:

  • Subject line: "Refund Request"
  • Your account email address
  • The reason for your refund request
  • The billing period in question

For billing and payment issues (double charges, invoice questions, VAT), you may also contact Paddle directly through their support.

Timeline

  • We acknowledge receipt within 3 business days.
  • We respond with a decision within 14 days.
  • If approved, Paddle processes the refund within 5-10 business days.
  • Refunds are issued to the original payment method.

7. Contact

Service and refund requests: contact@ofinly.com.

Billing and payment issues: Paddle support (accessible through your Paddle receipt email).

If you are not satisfied with our response, see our complaint procedure or use the EU Online Dispute Resolution platform.