Ofinly Ofinly

Terms of Service

Last updated: April 13, 2026

Thank you for using Ofinly. These Terms of Service ("Terms") govern your access to and use of the Ofinly platform. By creating an account or using the service, you agree to these Terms. Please read them carefully.

1. Definitions

  • "Service" - the Ofinly platform, including the Business App, Client App, website (ofinly.com), and all related services.
  • "Business User" - a person or entity that creates a business account to manage a salon, including salon owners, managers, and staff members invited to the platform.
  • "Client User" - a person who creates an account to discover salons, browse services, and book appointments. The Client App is free of charge.
  • "Consumer" - a natural person who uses the Service for purposes not directly related to their business or professional activity, within the meaning of Art. 221 of the Polish Civil Code.
  • "Content" - any data, text, images, or other materials uploaded to the Service by users.
  • "Business Client Data" - personal data of salon clients that Business Users enter and manage through the Service (names, phone numbers, appointment history, notes, etc.).
  • "Paddle" - Paddle.com Market Limited, the authorized Merchant of Record that processes subscription payments for the Business App.

2. Provider

The Service is operated by:

  • Name: Damian Masior
  • Address: ul. Oswiecimska 51, Gorzow, Poland
  • NIP: 5492377002
  • Email: contact@ofinly.com

Subscription payments are processed by Paddle.com Market Limited ("Paddle"), acting as the Merchant of Record. Paddle's Buyer Terms apply to all payment transactions: paddle.com/legal/buyer-terms.

3. Service Description and Technical Requirements

Ofinly is a salon management and appointment booking platform. The Service consists of:

  • Business App (iOS and Android) - salon management including appointment scheduling, client database, team coordination, automated reminders, service catalog, and analytics.
  • Client App (iOS and Android) - salon discovery, service browsing, and appointment booking for consumers.
  • Website (ofinly.com) - informational website about the Service.

Technical requirements:

  • A mobile device running iOS 16 or later, or Android 10 or later.
  • An active internet connection.
  • An Apple App Store or Google Play account to download the apps.
  • A valid email address for account registration.
  • Push notifications are recommended for appointment reminders and updates.

4. Account Registration

To use the Service, you must create an account. By registering, you confirm that:

  • You are at least 16 years old.
  • The information you provide is accurate and complete.
  • You will keep your login credentials confidential.
  • You are responsible for all activity that occurs under your account.

You may register as a Business User (to manage a salon) or as a Client User (to book appointments). One person may hold both types of accounts. Automated or bot-created accounts are not permitted.

The contract for the provision of electronic services is concluded upon successful account creation and acceptance of these Terms.

5. Subscriptions and Payments (Business Users)

The Client App is free. The following applies to Business App subscriptions only.

5.1 Free Trial

New Business Users receive a 30-day free trial with full access to all features. No payment details are required during the trial. At the end of the trial, the Service will be limited until you select a paid plan. No automatic charges will occur without your explicit action.

5.2 Paid Plans

After the trial, continued access to full features requires a paid subscription (monthly billing cycle). Current plans and pricing are displayed in the app and on the website. All prices include applicable VAT.

5.3 Payment Processing

Subscription payments are processed by Paddle, which acts as the Merchant of Record. Paddle is the seller of record for your subscription purchase and handles billing, invoicing, VAT/tax collection, and refund processing. By subscribing, you also agree to Paddle's Buyer Terms.

Your contractual relationship for the Ofinly service itself remains with us. Paddle handles only the commercial transaction. For billing inquiries, VAT invoices, or payment-related issues, contact Paddle. For service-related issues, contact us at contact@ofinly.com.

5.4 Auto-Renewal and Cancellation

Subscriptions renew automatically at the end of each billing cycle unless canceled before the renewal date. You may cancel your subscription at any time through the app settings. Cancellation takes effect at the end of the current billing period - you retain access until then.

5.5 Refunds

Refund requests are handled in coordination with Paddle. If you believe you are entitled to a refund, contact us at contact@ofinly.com and we will coordinate the resolution with Paddle. For details, see our Refund Policy.

6. Right of Withdrawal

If you qualify as a consumer under applicable law, you have a 14-day right of withdrawal from the date the subscription contract is concluded, without giving a reason.

To exercise this right, send a clear statement of your decision to withdraw to contact@ofinly.com. You may use the model withdrawal form, but it is not obligatory.

If you have expressly consented to the commencement of the service before the end of the withdrawal period and acknowledged that you will lose the right of withdrawal once the service has been fully performed during a given billing period, your withdrawal right may be limited accordingly. For ongoing subscriptions, you may still withdraw and receive a pro-rata refund for the unused portion of the current billing period.

Upon valid withdrawal, any payments made will be refunded without undue delay and no later than 14 days from the date we receive your withdrawal statement. Refunds will be processed through the same payment method used for the original transaction (via Paddle).

7. Digital Content Conformity (Consumer Users)

In accordance with the Act on Consumer Rights (Ustawa o prawach konsumenta), the Service will:

  • Conform to the description provided in these Terms and in the app/website.
  • Be fit for the purposes for which similar digital services are normally used.
  • Be provided with updates necessary to maintain conformity for the duration of the subscription.

If the Service does not conform to the contract, you have the right to demand that it be brought into conformity (fix or update). If conformity cannot be achieved within a reasonable time or without significant inconvenience to you, you may:

  • Request a proportionate reduction in price, or
  • Withdraw from the contract.

This right applies for the entire duration of your subscription. During the first year, any non-conformity is presumed to have existed at the time the Service was first provided.

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable laws.
  • Interfere with or disrupt the operation of the Service or its infrastructure.
  • Attempt to gain unauthorized access to any part of the Service.
  • Upload malicious software, viruses, or harmful content.
  • Use automated tools (bots, scrapers) to access the Service without our written permission.
  • Harass, spam, or abuse other users of the platform.
  • Upload content that infringes the intellectual property rights of others.

Business Users additionally agree not to enter client personal data into the Service without a lawful basis under applicable data protection laws, and not to use the Service for purposes unrelated to salon or business management.

Violations may result in a warning, temporary suspension, or account termination, applied proportionally to the severity of the violation.

9. Intellectual Property and Content

9.1 Your Content

You retain all rights to Content you upload to the Service. By uploading Content, you grant Ofinly a limited, non-exclusive license to host, display, and process that Content solely for the purpose of providing the Service to you. This license terminates when you delete the Content or when your account is deleted.

Business Users are responsible for ensuring they have the necessary rights to all Content they upload, including salon photos, descriptions, and client data.

9.2 Our Intellectual Property

Ofinly and its licensors own all rights, title, and interest in the Service, including its software, design, trademarks, and documentation. Your use of the Service does not grant you any ownership rights. You receive a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You may not reverse-engineer, decompile, copy, or create derivative works based on the Service without our express written permission.

10. Data Processing (Business Users)

When you use Ofinly to manage client data (names, contact information, appointment history, notes, tags), you act as the data controller and Ofinly acts as the data processor within the meaning of Art. 28 of the General Data Protection Regulation (GDPR).

By using the Service as a Business User, you agree to the following data processing terms, which constitute the Data Processing Agreement between you and Ofinly:

10.1 Scope of Processing

  • Subject matter: Processing of Business Client Data through the Ofinly platform.
  • Duration: For the duration of your active subscription, plus any data retention period described in Section 14.
  • Nature and purpose: Storage, display, organization, notification delivery, and analytics of salon client data to provide the Service.
  • Types of personal data: Client names, phone numbers, email addresses, appointment history, visit notes, tags, spending records.
  • Categories of data subjects: Clients of the Business User's salon.

10.2 Your Obligations as Data Controller

You are responsible for:

  • Having a lawful basis for processing your clients' personal data (e.g. legitimate interest, consent).
  • Providing required privacy notices to your clients informing them about data processing through Ofinly.
  • Responding to data subject rights requests from your clients (we will assist you as described below).
  • Ensuring that any data you input into the Service complies with applicable data protection laws.

10.3 Our Obligations as Data Processor

Ofinly will:

  • Process Business Client Data only on your documented instructions and for the purposes described in these Terms.
  • Ensure that persons authorized to process the data are bound by confidentiality obligations.
  • Implement appropriate technical and organizational security measures in accordance with Art. 32 GDPR.
  • Engage sub-processors only with prior general authorization (you are hereby notified of and consent to the use of sub-processors for hosting, infrastructure, and notification delivery). We will inform you of any intended changes to sub-processors, giving you the opportunity to object.
  • Assist you in fulfilling your obligations to respond to data subject rights requests (access, rectification, erasure, portability).
  • Notify you without undue delay (and no later than 48 hours) after becoming aware of a personal data breach affecting Business Client Data.
  • Upon termination of your account, delete or return all Business Client Data in accordance with Section 14, unless retention is required by law.
  • Make available to you information necessary to demonstrate compliance with these data processing obligations and allow for reasonable audits upon written request with reasonable advance notice.

11. Platform Role

Ofinly is a technology platform that connects salons with clients. We are not a party to the relationship between salons and their clients. Specifically:

  • We do not guarantee the quality, safety, legality, or availability of salon services.
  • We do not guarantee the accuracy or completeness of salon listings, descriptions, or photos uploaded by Business Users.
  • We do not guarantee that appointment slots shown as available will remain available at the time of booking confirmation.
  • We do not provide salon services ourselves. The business relationship for any salon service is exclusively between the Business User (salon) and the Client User.

Disputes regarding the quality, performance, or delivery of salon services are between the salon and the client. Ofinly may, at its discretion, assist in resolving disputes but has no obligation to mediate.

12. Liability

12.1 General

Ofinly provides a technology platform for salon management and appointment booking. Our liability is limited as described below, to the maximum extent permitted by applicable Polish law.

12.2 Business Users

Our total aggregate liability to Business Users arising out of or in connection with these Terms or the use of the Service shall not exceed the total subscription fees paid by you in the 12 months immediately preceding the event giving rise to the claim. We are not liable to Business Users for indirect, incidental, or consequential damages, including but not limited to lost profits, lost revenue, lost data (where caused by your failure to maintain backups), or business interruption.

This limitation does not apply to damage caused by our intentional fault (wina umyslna) or to personal injury.

12.3 Consumer Users

Nothing in these Terms limits or excludes our liability to consumers in any way that is not permitted under applicable Polish law, including the Act on Consumer Rights (Ustawa o prawach konsumenta). Consumer Users retain all statutory rights regarding digital content conformity, complaint procedures, and withdrawal rights as described in these Terms.

12.4 General Exclusions

Regardless of user type, we are not liable for:

  • The quality, safety, or legality of salon services provided by Business Users to their clients.
  • Actions or omissions of third parties, including Paddle, Apple, Google, or salons listed on the platform.
  • Service interruptions caused by factors outside our reasonable control (see Section 16).
  • Your violation of applicable laws, including data protection regulations.
  • Content uploaded by other users of the platform.

13. Service Modifications and Price Changes

We may modify, improve, or update the Service from time to time, including adding or removing features. For non-essential changes (UI improvements, new features, bug fixes), no prior notice is required.

For material changes that significantly reduce functionality you are currently paying for, we will provide at least 30 days' notice via email or in-app notification. If you do not agree with a material change, you may terminate your account before the change takes effect.

If we change subscription prices, we will give at least 30 days' notice. Price changes will apply from the next billing cycle after the notice period. You may cancel your subscription before the new price takes effect.

If we decide to discontinue the Service entirely, we will provide at least 90 days' notice and allow you to export your data.

14. Termination and Account Deletion

14.1 Termination by You

You may cancel your account at any time through the app settings. For Business Users with an active subscription, cancellation of the subscription takes effect at the end of the current billing period. Your data will be available for export for 30 days after account deletion, after which it will be permanently removed.

14.2 Termination by Ofinly

We may terminate or suspend your account:

  • Immediately, if you use the Service for illegal purposes, commit fraud, or seriously violate these Terms in a way that affects other users or system security.
  • With 14 days' written notice, if you materially breach these Terms and fail to cure the breach within the notice period.
  • With 30 days' notice, if we discontinue the Service (subject to the 90-day notice period in Section 13 for full discontinuation).

14.3 Data After Termination

  • Upon account deletion, your data will be removed from active systems within 30 days.
  • Backups containing your data will be purged within 60 days.
  • Data required by law (e.g. billing and tax records) may be retained for up to 5 years as required by Polish tax regulations.
  • Business Users may request a data export (JSON or CSV) before account deletion.

14.4 Surviving Provisions

Sections on liability, intellectual property, data processing obligations, and governing law survive termination of these Terms.

15. Complaints Procedure

If you have a complaint regarding the Service, contact us at contact@ofinly.com. Please include:

  • A description of the issue.
  • Your account email address or other identifier.
  • Your expected resolution.

We will respond to complaints within 14 days of receipt. If we do not respond within this period, the complaint is deemed accepted in accordance with Art. 7a of the Act on Consumer Rights.

If you are not satisfied with the resolution, you may:

  • Contact the Provincial Inspectorate of Trade Inspection (Wojewodzki Inspektorat Inspekcji Handlowej).
  • Use an out-of-court dispute resolution body (ADR).
  • File a claim with the competent court (see Section 17).

16. Force Majeure

Neither party shall be liable for failure or delay in performing obligations under these Terms if caused by circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, government actions, widespread internet outages, cyberattacks on third-party infrastructure, or failures of third-party service providers.

This does not include foreseeable technical issues, planned maintenance, or business decisions. The affected party must notify the other party and make reasonable efforts to resume performance. If a force majeure event continues for more than 90 days, either party may terminate the affected services.

17. Governing Law and Dispute Resolution

These Terms are governed by Polish law.

For Consumer Users, disputes may be resolved by the court competent for the consumer's place of residence. For Business Users, disputes shall be resolved by the court competent for the provider's registered office.

Consumer Users may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

For data protection complaints, you may contact the President of the Personal Data Protection Office (Prezes Urzedu Ochrony Danych Osobowych, UODO), ul. Stawki 2, 00-193 Warszawa, uodo.gov.pl.

18. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or in-app notification. Material changes require your acceptance - continued use of the Service after the notice period constitutes acceptance.

If you do not agree with the updated Terms, you may terminate your account before the changes take effect.

Non-material changes (typo corrections, formatting, clarifications that do not affect your rights) may take effect immediately.

19. Final Provisions

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
  • Entire agreement: These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and Ofinly regarding the use of the Service.
  • No waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: We may assign our rights and obligations under these Terms with prior notice. You may not assign your account or rights without our consent.
  • Language: In case of any discrepancy between the English and Polish versions of these Terms, the Polish version prevails for users subject to Polish law.

20. Contact

For questions about these Terms: contact@ofinly.com.

Annex 1: Model Withdrawal Form

The model withdrawal form is available on a separate page.